Frequently Asked Questions
How long does my order take to be delivered?
We work hard to get your order out the door as quickly as possible. We aim to have your order processed within 2 working days and once on the courier, delivery will be between 1-3 working days for urban areas and a further 1-3 working days for rural. As we are a small family owned business there are times when it may take longer. We will advise you if there is a delay, this is normally shown in our banner across the top of our website. During busy periods such as store wide sales and Christmas please allow a few extra days for your parcel to reach you.
Do you offer international shipping?
We currently ship within NZ and Australia only. If you would like to purchase and are in another country please email us at firstname.lastname@example.org we can provide you with a shipping rate to your destination.
We can also accept orders placed in another country but sent to a New Zealand address. Please note we reserve the right to verify the order with both the bill payer and the receiver.
My Kids Clothing reserves the right to decline or cancel any order if its suspected to have been placed fraudulently.
Do you have everything in stock?
We carry all of our Classic and Boutique Collections in stock. Some items in our Inspired by Kids Collection are Made to Order. We ask you to allow 2-3 weeks for your item to be made for you. Please note if you order a Made to Order product with a in stock product, we will send the entire order together once your item has been made.
Do you offer rain checks or holds on products?
No, unfortunately due to the small nature of our business we are unable to offer these services.
I’ve seen a product I really like but the size I want is out of stock, can you help?
Yes, please email us at email@example.com
Do you sell sleepwear and limited daywear e.g., pyjamas, nighties, dressing gowns etc?
Currently we do not stock these products due to New Zealand having strict laws regarding fire safety labelling. As the products we sell are imported from countries which do not have the same standards as New Zealand, it is illegal for us to sell these to you. Your child’s safety while wearing clothing purchased from our store is paramount to us.
How accurate are the photos on the website?
We try and take the clearest picture we can of each product. However sometimes the colouring may be a slightly different shade due to the resolution of the screen on different devices. We recommend reading the description of the product as we try and include the colour in the title if we think people may be unsure of the colour.
I’ve put products in the cart and gone to check out but see I need a debit or credit card to purchase. Are there any other payment methods?
We currently accept credit and debit cards for payment through our website. We also offer Laybuy and Afterpay both of which are provided by external payment companies and require you to sign up with them before paying with them. Please email orders@mykidsclothing.
Do you have Sales and Promotions?
Yes, we're parents, we know how great sales can be!
We have our Last Chance Sale this is where you will find the last of an item on sale - we allow a 30 day period for a product to be added to this sale where the second to last was sold at full price. If sold at sale price it will be added after the sale finishes.
We also run various Sales and Promotions throughout the year.
I forgot to use a discount code, can I get a refund?
Unfortunately we are unable to process a refund if you forget or weren't aware of a discount code being valid at the time of purchase. We leave the choice of using a discount code entirely up to you, the customer, as we know many customers choose not to use them.
Are there any benefits to joining the newsletter email?
Yes, we email approximately once per month and our newsletter subscribers are the first to know about any sales or promotions that we will be having. We also like to reward our subscribers with discount voucher codes, just for them to use!
How do we contact MKC?
Please refer to our Contact Us page. The quickest and easiest way to contact us is by emailing info@mykidsclothing.