Christmas Orders 2019

Christmas Order update 15/12/19

We have wrapped and sent a record number of orders so far this month! Thank you so much for supporting our small business.  We are processing orders until 10am Friday 20th December, after this time we will be taking a 2 week break and returning on Monday 6th January 2019.

Whilst every effort will be made to have your parcel with you by Christmas, we are now at the point where we are unable to guarantee it.  This week is often the busiest for our couriers.

Below is our best estimate for when you would receive your parcel based on how long deliveries are currently taking. We are currently taking 1 business day to wrap and prepare your parcel for the courier (it's generally wrapped the day you order if we receive by 2pm).

South Island Urban - 1 to 2 business days from when the courier collects from us.

South Island Rural - 3 to 5 business days from when the courier collects from us.

North Island - Auckland and Northland Urban - 1 to 3 business days from when the courier collects from us.

Auckland and Northland Rural - 3 to 7 business days depending on area, from when courier collects from us.

North Island - Palmerston North Urban - up to 5 business days, we have been made aware there is a new courier who is struggling with the demands of Christmas delivery.  

Rest of North Island -  Urban - 1 to 2 business days from when the courier collects from us.

Rest of North Island - Rural - 3-5 business days from when the courier collects from us.

* Please note these are our estimated delivery times and are subject to change at short notice.

---------------------------------------------------------------------------------------------------------

Thank you for choosing to shop with us at My Kids Clothing. With so many choices available for your children's clothing, we truly appreciate that you have chosen our small family and New Zealand owned business.

This year our cut off for Christmas orders is the 15th of December 2019.  This is for purchases placed to urban areas in New Zealand.  If you live in a rural area we would advise placing your order well before this date to allow our couriers time to have your parcel reach you before Christmas.

We would also like to advise those who live in or around Auckland to place their orders as soon as possible.  Last year we found that some orders were taking up to 10 days to reach customers due to this being the couriers busy season.  Unfortunately not all orders made it in time for Christmas last year.

Orders placed to Australia for Christmas should be placed with us by the 28th of November.  However due to customs in both NZ and Australia, My Kids Clothing, is unable to place any guarantee that your parcel will reach you in time.

We work really hard to ensure your order is processed as quickly as possible.  Our current processing time is 2 business days.  Once your order is processed, you will receive shipping details so you can track your order.  Urban deliveries take approximately 1-3 days once our courier collects them with rural deliveries taking up to an extra 3 days to deliver.  

Should you need to track your order at any stage, please click on the tracking details link we provide you with and this will show updates of where your parcel is.  There is also a contact number for the courier company we use if you wish to speak to someone about locating or redirecting your parcel. 

Please note that every effort will be made on our part to wrap and send your parcel in time for Christmas; However once we put your parcel on the courier we are unable to control its delivery or the timeframe for delivery.  As this is a busy time of year for the couriers we advise to expect delays if you place your order on or around our cut off date.  My Kids Clothing takes no responsibility for parcels which are delayed due the courier company and the busy Christmas season.

From our family to yours, we wish you a safe and magical Christmas,

Michaela, Matthew and Master G xx

Pre-loader